Privacy Policy DreamBet —
Your Data, Our Responsibility

This Privacy Policy explains DreamBet's personal data protection practices and how we manage the information you provide when using our platform, website, and mobile app. This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

We understand how important privacy is to you. As a trusted online gaming platform in Malaysia, DreamBet takes serious technical and organisational measures to ensure your personal data is always protected, processed lawfully, and used only for the purposes stated in this policy.

1Personal Information We Collect

DreamBet collects various types of personal information when you register and use our platform. All such information is collected solely for legitimate purposes, as clearly stated in this policy.

We do not collect unnecessary or sensitive information such as biometric data, health information, or religious beliefs unless required by applicable law.

2How We Collect Your Information

DreamBet collects your personal data through several different channels throughout your interactions with our platform. The following are the data collection methods we use.

• Account Registration: Information you provide directly when creating a new account, including your name, email, phone number, and date of birth.
• KYC Process: Identity verification documents you upload to meet legal compliance requirements, such as a copy of your ID card or passport.
• Financial Transactions: Information related to deposits and withdrawals you make through the platform, including the payment methods used.
• Platform Usage: Data is collected automatically as you browse our website or use our app, including pages visited and time spent on the platform.
• Cookies & Tracking Technologies: Cookie files and similar technologies that help us understand usage patterns and improve your experience on the platform.
• Support Communication: Records of conversations with our customer support team via live chat, email, or other permitted communication channels.

3How We Use Your Information

Every piece of data we collect has a specific and legitimate purpose. dreambet will not use your information for any purpose other than those stated below without first obtaining your consent.

• Verifying your identity and processing your dreambet account registration securely and efficiently.
• Processing all financial transactions including deposits, withdrawals, and bonus payments to your account.
• Fulfilling legal obligations and regulatory compliance requirements, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Sending important account notifications such as transaction confirmations, security alerts, and terms of service updates.
• Providing effective customer support when you contact our team for assistance or enquiries.
• Detecting and preventing fraudulent activity, hacking attempts, and any security threats that could compromise the platform or other members' accounts.
• Improving service quality and user experience based on analysis of anonymised usage patterns.
• Sending you promotional information and exclusive offers — but only if you have given consent to receive marketing communications.

4Data Sharing with Third Parties

DreamBet understands the importance of your trust. We do not sell or rent your personal data to any third party. However, there are limited situations where we need to share your information with the following parties to enable our services to operate smoothly.

• Payment Providers: Required transaction information is shared with registered payment gateway providers to securely process your deposits and withdrawals.
• Game Providers: Minimal technical data may be shared with gaming software providers to ensure a smooth and fair gaming experience.
• Statutory Authorities: We will disclose information to the relevant authorities when required by law, court order, or to prevent financial crime.
• Technical Partners: Cloud and technical service providers that help us operate the platform infrastructure are subject to strict data confidentiality agreements.

All third parties we work with are required to adhere to the same rigorous data protection standards that we uphold at dreambet. We do not permit them to use your data for any purpose beyond what has been agreed.

5Your Personal Data Security

Protecting your personal data from unauthorised access, loss, or misuse is dreambet's highest priority. We continuously invest in the latest security infrastructure to keep your information safe at all times.

• End-to-end data encryption using 256-bit SSL/TLS protocol for all communications between your device and our servers.
• Multi-layered firewall systems and intrusion detection systems (IDS) that monitor inbound and outbound traffic in real time.
• Regular security audits by independent third parties to identify and address any vulnerabilities in our systems.
• Role-based access control (RBAC) ensures that only authorised staff can access sensitive member data.
• Daily data backups to geographically separate server locations to ensure data availability in the event of any unforeseen incident.
• Two-factor authentication (2FA) is available for all member accounts as an additional security layer that we strongly encourage you to use.

6Cookies & Tracking Technologies

DreamBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with the platform so we can continuously improve the overall user experience.
• Functional Cookies: Saving your preferences such as language, theme, and display settings to deliver a more personalised experience every time you log in.
• Marketing Cookies: Used to display relevant advertisements and promotions to you. You may disable these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some features on the DreamBet platform.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data, which DreamBet is committed to respecting and fulfilling.

• Right to Access: You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time, without question or penalty.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider.

8Data Retention Period

DreamBet only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law in Malaysia.

• Active account data is retained for as long as your account remains active and for a minimum of 7 years after account closure to meet legal and financial audit requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering laws in Malaysia.
• Security and audit log data is retained for 2 years to assist in the investigation of any security incidents that may arise.
• Customer support communication data is retained for 3 years for reference and service quality improvement purposes.
• Once the retention period has expired, your data will be securely deleted or anonymised in accordance with established procedures.

9Links to Third-Party Websites

The dreambet platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the dreambet platform and does not cover the privacy practices of those third parties.

• DreamBet is not responsible for the privacy practices or content of any third-party websites you may access through links on our platform.
• We recommend that you read the privacy policy of every third-party website before providing them with any personal information.
• Third-party game providers integrated within the dreambet platform are subject to strict data protection agreements before being permitted to operate within our ecosystem.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the dreambet data protection team is ready to assist you.

You can reach us via live chat available 24 hours a day, 7 days a week within the DreamBet platform, or by emailing our support team at [email protected]. All privacy-related enquiries will be responded to within 3 business days.

DreamBet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. You will be notified via an in-platform notification should any significant amendments be made. The date of the last update is shown at the top of this page for your reference.